- India’s share of exports is expected to triple in the next couple of years
- Many corporate health care service providers are focusing their destination to the remote corners of India through tele-medicine to tap the rural market (This explicitly relates to The World Is Flat, Tom Freidman says “…radiologists are outsourcing reading of CAT scans to doctors in India or Austrailia!!!…The advantage is that it is daytime in Australia or India when it is nighttime here—so after hours coverage becomes more readily done by shipping images across the globe” (16))
- India continues to be the most preferred destination for global IT sourcing due to its talent pool, top quality management and security and quality focus
- For the Indian telecommunications industry, global collaboration exists. For example, popular Indian telephone providers such as Vodaphone and Airtel are partnering with phone companies such as Nokia and Sony Erickson that are in different countries to build telecom towers
- Finally, I thought it was very interesting when Dr. H Gayathri was talking about the differences in spending between generation gaps in India. Believe it or not, it is the exact same as in America. The older generation is more price conscious and the younger generation is more brand conscious.
Next we went to Larsen & Toubro Limited (L&T Ltd) for a site visit. They are India’s largest engineering and construction conglomerate. They build various infrastructures. We first went to the office (which was very modern and American looking) to eat lunch. I must say this was the best lunch I have had so far. After lunch, we heard from the head of EmSys(a branch of L&T Ltd.) operations Nagaraj. G.P. He had a very pleasant demeanor and I could tell he really loved his job. Anyways, he told us how the company was started by two Danish men in 1938 in India who couldn’t bring the company back to Denmark because of the war. Also he said that L&T Ltd. Exports 18% now compared to 2% 7 years ago. We received a tour of the site which was absolutely amazing. We then received a tour of the various branches. We found out that they make some of the games found in cell phones, various medical devices, electric meters, and also provide many IT services. As you can see they do almost anything you can think of. Gene mentioned to me that his company Oshkosh outsources services to L&T company which demonstrates that global collaboration is even occurring right near my house in Minnesota (also relates to Friedman’s flattener #5 outsourcing in The World Is Flat). I could write a book about this site visit because I learned so much from It, but don’t worry I won’t. I will just finish up with one interesting point which the head of operations mentioned which is three things that India has to focus on to really become a global competitor are improving the water, power, and road conditions. Since staying in India for the past 2 weeks, I couldn’t agree more with him. These are the only things I think that are really holding India back from becoming even more of a global competitor. (Picture of site shown at bottom)
One thing to comment on about India is that the service here is absolutely incredible. From the service we have received at the SDM-IMD institute to the service we received at L&T Ltd. , I really feel like royalty. They do all they can to make sure we are happy with everything. That is one thing I think India has the advantage on compared to the United States because you just do not see that on everyday basis in the United States. I understand part of it can be caused by the fact that we are foreigners, but I still think India’s hospitality is far superior to the United States. This surprised me because of all the negatives on Indians that Varma brings up in Being Indian, he does not mention once about the wonderful attribute Indians have, which is great service to others.
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